Policies

Appointments ---------------------------------------------------------------------------------
Being on time for your appointment is greatly appreciated so that you may receive your full service and our other clients are not inconvenienced.
On any package day service, please arrive at least 15 minutes prior to your appointment to allow time for you to change into a robe and relax.
To ensure you get an appointment when  and with whom you want, we recommend you schedule your next service prior to leaving the salon.
If you feel you would be more comfortable or better served by another staff member, please let us know. 
Cancellations ----------------------------------------------------------------------------------
Should a cancellation or date change be necessary, we request a minimum of 24 -hours notice for any single service.  A 48 - hours notice is required for any multiple service or spa package cancellation.  Special requirements may apply for group bookings.  A full service will be charged on any late cancellations or no - show appointments.
We realize that emergencies do exist, therefore emergencies will be determined at the owner’s discretion and may incur a courtesy fee of $35.00.
Sessions will begin and end at the scheduled times.  Sessions that are begun late due to the client arriving late will end at the appointed time and will be full price.
Gratuities --------------------------------------------------------------------------------------
Tipping is always left to the discretion of our guests.  Unless noted, gift certificates for package days do not include gratuities.  The only form of tipping we accept is cash.
Payment Methods------------------------------------------------------------------------------
We accept personal checks, VISA, Mastercard and Discover.  $25 will be assessed for returned checks.
Cell Phones-------------------------------------------------------------------------------------
We prefer that you turn off your cell phone upon arrival at our spa.  If you
are expecting an emergency call, you may leave your cell phone with the front desk and we will take the message for you.  Cell phones are ABSOLUTELY NOT allowed in the pedicure rooms.
Children-----------------------------------------------------------------------------------------
At Renu we love kids!  If you’re visiting us and have young children with you, please be attentive to them.  It’s for their safety and a courtesy to our other spa guests.
For your comfort------------------------------------------------------------------------------
We request that you disclose any medical condition and/or prescription medications you are taking as some services may be contra - indicated.
In keeping with our commitment to cleanliness, safety and hygiene, we sterilize and sanitize equipment for all services and treatments.  For your comfort, our salon and spas are smoke free.
We regret that we cannot be responsible for loss or damage of personal articles and we recommend that you leave your valuables at home.  However, if you do bring valuables to the Spa, please keep them with you during your appointments. For the protection of your clothing, we also ask that you wear the robe that is provided.
We are always open to suggestions.  Please let us know how to better serve you. 
Exchanges and Returns-----------------------------------------------------------------------
While we are certain that you will love our products, we do offer a 10 day unconditional guarantee.  Should you not be happy with any of the products for any reason, you can return or exchange them within 10 days of purchase.  If you return any product after 10 days, we are entitled to charge a 50% restocking fee.